The following terms terms of service outlines the obligations of you, the client, and what you are entitled to following the request of a certain service from Corterra. It also outlines the obligations of us, the provider, unless otherwise stated.

Requesting a Service

When requesting for a service, you are required to give a mandatory one week notice prior to the expected deadline of your project. This gives time to prepare and to work on pre-existing tasks and to inform you of my availability. Any timeframe less than a week for any project will be denied, or an extra charge may be placed for the fufilment of your project. In care cases, exceptions may be granted during on special circumstances. 

Once an order has been placed, you have 24 hours upon the placement of your service to cancel. ​ You must communicate your goals, expectations, and requirements in as much detail as possible before the project begins. Ambiguous or incomplete instructions may cause delays or misalignment in the final result. Any materials required for the project (such as logos, brand guidelines, text content, product images, or access to accounts/platforms) must be provided promptly. You are responsible for reviewing drafts, proofs, or deliverables within a reasonable timeframe. Delayed responses can push back the overall project deadline. ​

 

For impact packages, we may request proof that your product and services are eligible before starting on your project. This may include: social media pages, examples of past work, and how our services will benefit your cause. We reserve the rights to terminate our services if found that you were not eligible for our services based on falsely presented information.

Payments and Refunds - For Paid Services

​For virtual projects, such as design, SEO, and certain marketing services, a 50% deposit must be completed up-front prior to the start of your project. Deposits are refundable only if the project is cancelled within 24 hours of booking and before any work has commenced. Once work has begun, all deposits become non-refundable as they secure project scheduling, preparation, and labour costs.

 

Payment online will be done via an online portal (through credit, debit, or PayPal), or through e-transfer. The remaining 50% is expected to be paid upon project completion. For in-person projects, such as photography and certain marketing services, payment can be completed upon completion. In-person payment can be done via cash, Paypal, or e-transfer. Credit and debit are not usually accepted unless special circumstances arise.
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As the client, you are entitled to unlimited revisions to your order within 14 weeks of your product being delivered. If for any reason you are not satisfied with your product, a valid reason must be provided within 7 days in order for the possibility to be eligible for a full or partial refund. In that scenerio, we will contact you and request for a one-on-one to better understand the issue. Refund requests will be reviewed on a case-by-case basis based on the project stage, work completed, and the circumstances presented. We always prioritze client satisfaction and will work one-on-one to resolve any complaints of our delivered products.

Usage Rights

You are granted a non-exclusive, perpetual license to use the delivered work for personal or commercial purposes upon payment. Unless otherwise agreed, Corterra retain the rights to showcase completed projects on our portfolios, Instagram page, and marketing materials.

Cancellation of Services

You have 24 hours upon the placement of the service to cancel or make any final revisions, given that we have not began production or working on your project. For paid services, we reserve the right to refuse a refund, issue a partial refund, or reject any revisions if they are made after 24 hours of the order placement or if the service has begun.

Delivery and Timelines

Project timelines will be discussed and agreed upon before the start of work. Delivery dates are estimates based on the information and materials provided at the time of booking. Timelines may be adjusted if: ​

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• You (the client) fail to provide required assets, approvals, or feedback on time.

• Additional revisions, changes, or new requests are made after the project has already begun.

• Unforeseen circumstances arise, such as technical issues, emergencies, or other factors beyond our control. ​

• Final deliveries are typically delivered via a Google Drive folder (varies per project). If this does not work for you, please inform us upon the placement of service. 

 

Limitation of Liability

 

While Corterra strives to provide high-quality services and deliverables, we shall not be held liable for any indirect, incidental, consequential, or financial losses arising from the use of our products or services. This includes, but is not limited to, loss of revenue, business opportunities, data, or profits.